Communications & Leadership *postponed

January 22, 2020 1:00 pm - March 18, 2020 4:30 pm

DASC Industries
59 Dorey Ave.
Dartmouth, NS   B3B 0B2

REGISTRATION CURRENTLY CLOSED

*Please note: these courses require a minimum of 10 registrants to run; this course is subject to change based on registration numbers*

Communication Skills for Leaders

Instructor: Kathy Stanford, The Performance View Business Solutions

This program will consist of customized modules on the following topics based on the organizational needs assessment and individual needs assessments prior to the program start.

Participants will develop strategies to improve their communication skills:

  • Communication Skills
  • Active Listening
  • Building Trust in the Workplace
  • Generational Differences
  • Techniques for Effective Meetings
  • Difficult Conversations
  • Language of Appreciation and Celebration in the Workplace

The following are learning objectives associated with each of the topics above:

Communication Skills

  • Define communication
  • Develop an understanding of the communication process
  • Identify the importance of verbal/non-verbal communication
  • Describe the characteristics/qualities of an effective communicator
  • Identify the breakdowns and failures in communication
  • Identify your communication style

Active Listening

  • Describe active/passive listening
  • Develop strategies to enhance your communication at work
  • Practice Active Listening

Building Trust in the Workplace

  • Define trust
  • Recognize the role and impact of trust
  • Analyze a trust tax and trust dividend
  • List the five waves of trust
  • Apply the 13 behaviors of a high trust leader
  • Define vulnerability-based trust

Generational Differences

  • Identify the impact of different generations working together in the workplace
  • Explain how a generation is defined
  • List the four generations currently in the workplace and list the dominant characteristics of each
    generation
  • Define a company’s “generational personality”
  • Apply guiding principles to improve working relationships

Techniques for Effective Meetings

  • Develop effective briefings
  • The “how” of tool box meetings
  • “How to communicate” both efficiently
  • Design practices to improve and enhance meetings

Difficult Conversations

  • Identify the need for a difficult conversation
  • Recognize the reasons for avoidance
  • Apply a method to develop a difficult conversation
  • Evaluate the outcome of a difficult conversation
  • Describe the art of intentional dialogue

Language of Appreciation and Celebration in the Workplace

  • Identify the current language of appreciation and celebration in the workplace
  • Explain the purpose of showing appreciation in the workplace
  • Identify and apply the five languages of appreciation

Course dates:

22 Jan 2020, 1:00 PM – 4:30 PM
29 Jan 2020, 1:00 PM – 4:30 PM
05 Feb 2020, 1:00 PM – 4:30 PM
12 Feb 2020, 1:00 PM – 4:30 PM
19 Feb 2020, 1:00 PM – 4:30 PM
26 Feb 2020, 1:00 PM – 4:30 PM
04 Mar 2020, 1:00 PM – 4:30 PM
11 Mar 2020, 1:00 PM – 4:30 PM
18 Mar 2020, 1:00 PM – 4:30 PM